Avşar Medya
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New service Voice AI

Incoming calls,answered by AI.

The AI voice assistant answers incoming calls in a natural voice. It responds to questions, books appointments or logs enquiries, transfers the call to your staff when needed, and sends you a written summary of the call.

  • 7/24package: nights, weekends, holidays
  • MultilingualTurkish and market languages, by package
  • Written summaryafter every call
Capacity: 2 new brands a month · free initial call, reply within 24 hours
How it works

A call comes in,the work gets logged.

The assistant does more than talk; it turns the conversation into work. Every call ends with a record and a summary sent to you.

  1. 01AnswersThe assistant picks up and introduces itself, so the caller knows they are speaking with an AI assistant.
  2. 02Understands and answersSpeaks with your information: services, opening hours, address, FAQs.
  3. 03Takes actionBooks an appointment, logs an enquiry or leaves a call-back note.
  4. 04Reports to youYou receive a written call summary. Anything that needs a decision goes straight to your staff.
Use cases

For every businesswhose phone keeps ringing.

Clinics and appointment-based businesses

Books and changes appointments and leaves reminder notes.

Hotels, restaurants and tourism

Answers booking questions and greets international guests in the languages you set up.

Real estate and construction

Gives first information on projects and listings and logs viewing requests.

Service and technical support

Takes fault and service requests in detail and passes them to your team.

E-commerce and retail

Answers product, delivery and returns questions; if your system is connected, it can give order status.

Exporting brands

Answers international calls in the configured market language and summarises the request in Turkish.

Scope and setup

What's included,how it is set up.

  • Answering incoming callsnatural voice, in your brand's tone
  • Answers with your informationservices, hours, address, FAQs
  • Appointments and enquiry recordscreated during the call
  • Transfer to staffdecisions go to a person
  • Written call summarysent to you after every call
  • Monthly reportcall count, topics, records opened
  1. 01Gathering informationServices, rules and FAQs in one document.
  2. 02Voice and scriptTone of voice, greeting and transfer rules are defined.
  3. 03Line connectionForwarding from your existing number if your line allows it, or a new line.
  4. 04Testing and launchAnswers are refined through test calls, then it goes live.
Why it matters

An unanswered phone, an unrecorded enquiry.

  • Calls also come in after hoursSomeone who calls in the evening or at the weekend may not call again.
  • The line can be busy at peak timesSomeone who cannot get through may call another number on the list.
  • The assistant answers incoming callsAn enquiry record is opened; you check the summary list and call back.
Free 15-minute initial analysis Capacity: each month we start working with only 2 new brands — no more
Packages

Three packagesthat grow with your needs.

Add-on service · not included in any package
01
Business hours · weekdays 08:00–18:00

Start

For businesses starting to have their calls answered.

  • Answering incoming calls
  • Answers to FAQs from your knowledge base
  • Message and call-back record
  • After hours: takes the caller's message and sends a summary on the next working day
  • Turkish
  • Written call summary and monthly report
Get a quote for this package
02
Business hours · weekdays 08:00–18:00

Advanced

For businesses with a high volume of appointments and enquiries.

Everything in the Start package, plus:

  • Appointments and enquiries logged during the call
  • Calendar and form connection
  • Transfers calls that need a decision to staff
  • Turkish + 1 language
  • Monthly report with topic and enquiry analysis
Get a quote for this package
Most complete
03
Full · 24/7

Full package

For businesses that also get calls at night and at weekends.

Everything in Advanced, plus:

  • Answering at night, at weekends and on public holidays too
  • Greeting in the defined market languages
  • Instant alert to staff on urgent matters
  • Order, shipping and CRM system connection
  • Monthly improvement round
Get a quote for this package

The voice assistant is not included in any service package; it is a separate, extra-cost service. Each package comes with a one-off setup: voice and script, call forwarding or a new number, and knowledge base preparation. Price depends on call volume, number of languages and the systems to connect, and is set out in the proposal; phone line and carrier fees are separate. You can move up a package as your needs grow. It can share the knowledge base of the written chat assistant: AI sales assistant.

FAQ

Frequentlyasked questions.

Yes. The assistant introduces itself at the start of the call. Because personal data is processed during the call, the privacy notice and, where needed, a recording notice are prepared together during setup.
In most cases it does not need to change. If your carrier and phone system support call forwarding, your existing line is used; a separate number for the assistant is also possible. The right option is agreed before setup.
It is set up not to guess on topics outside the knowledge base. It notes the question, logs a call-back or transfers the call to your staff. These questions are listed in the monthly report and the knowledge base is updated accordingly.
It only shares the information you define. Decisions such as negotiation, payment and contracts are handed to your team.

More
Let us begin

Leave your phonein the assistant's hands.

Capacity: each month we start working with only 2 new brands — no more

Let us discuss your call volume and script in a short meeting. Free and non-binding; we reply within 24 hours.

Get a quote